Doc Savage Heating & Air Conditioning, Inc. Privacy Policy
Doc Savage Heating & Air Conditioning, Inc., (“Company,”
“we,” “us,” or” our”) values your privacy and is committed to protecting your
personal information. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you visit our website(“Site”),
use our services, or interact with us in any manner. By using our services, you
agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, and other contact details you provide.
- Automatically Collected Information: IP address, browser type, device type, cookies, and usage data related to our website.
- Transaction Information: Details of purchases or services requested.
- Communication Data: Any messages, emails, or customer service interactions.
2. Information We Collect from Other Sources
From time to time, we may collect information about you from other sources, including:
- Corporate Affiliates
- Marketing Vendors
- Survey Providers
- Data Enhancement Services
- Data Brokers
- Other Websites and Services
- Social Media Platforms
- Conferences and Industry Events
We use this information to supplement the data we collect directly or
automatically to improve our services, analytics, advertising, and provide you
with more relevant experiences. When you interact with us on social media
(e.g., LinkedIn, Meta), including liking or following our pages, tagging us, or
sharing our content, we may collect your username and any comments or content
relevant to our engagement with you. Customers can text HELP for support or
more information and STOP to unsubscribe at any time, with no further messages
being sent.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Improve, personalize, and expand our website.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails.
- Find and prevent fraud.
- Share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.
We do not sell or otherwise disclose personal or mobile information without prior
authorization. We may share information provided by our website visitors and
those who opt-in via messaging and mobile with service providers we have
retained to perform services on our behalf. These service providers are
contractually restricted from using or disclosing the information except as
necessary to perform services on our behalf or to comply with legal
requirements. In addition, we may disclose information about you:
- If we are required to do so by law or legal process.
- To law enforcement authorities or other government officials.
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We reserve the right to transfer any information we have about you in the event we
sell or transfer all or a portion of our business or assets. Should such a sale
or transfer occur, we will use reasonable efforts to direct the transferee to
use the personal information you have provided through this website in a manner
that is consistent with this Privacy Statement.
4. Third-Party Vendors and Corporate Affiliates
We work with trusted partners who help us operate, provide, improve, understand,
customize, support, and market our services. These partners include:
- Hosting providers who keep our website up and running.
- Payment processors who help us handle secure transactions.
- Analytics providers who help us understand how our services are being used.
- Marketing partners who assist with advertising, customer outreach, and engagement.
- Service providers who help fulfill customer requests and inquiries.
Our partners are contractually obligated to protect your data and use it only for
the purposes specified by Doc Savage Heating & Air Conditioning, Inc.,
5. Log Files
Doc Savage Heating & Air Conditioning, Inc.,follows
standard procedures for using log files. These log files track visitors when
they visit our website, as part of hosting services’ analytics and third-party
analytics providers, such as Google Analytics. The information collected by log
files includes IP addresses, browser type, Internet Service Provider (ISP),
date and time stamp, referring/exit pages, and possibly the number of clicks.
This data is not linked to any personally identifiable
information. The purpose of this information is for analyzing trends,
administering the site, tracking user movement on the website, and gathering
demographic information.
6. Cookies and Web Beacons
Like many other websites, Doc Savage Heating & Air Conditioning, Inc.,uses cookies. Cookies are used to
store information including visitor preferences and the pages accessed or
visited. This information helps optimize user experience by customizing web
page content based on browser type and other information. Users can choose to
disable cookies through their individual browser settings. More information
about cookie management can be found in the respective web browsers’ websites.
7. Our Advertising & Website Analytics Partners
Some advertisers on our site may use cookies and web beacons. Third-party ad servers
or ad networks may use technologies such as cookies, JavaScript, or web beacons
in their respective advertisements. These technologies measure the
effectiveness of advertising campaigns and/or personalize advertising content
seen on websites.
Doc Savage Heating & Air Conditioning, Inc., has
no access to or control over cookies used by third-party advertisers. We
recommend consulting the respective privacy policies of third-party ad servers for more details. Below are some advertising and
analytics partners we may work with:
8. Messaging Terms and Conditions
Doc Savage Heating & Air Conditioning, Inc., will be collecting opt-in consent both verbally and through online interactions.
Customers may opt in to receive messages:
- Verbally: Either in person at our physical location or over the phone when speaking with a representative.
- Online: By submitting an online form or checking an opt-in box on our website during registration.
When a customer is registered for the first time, they are asked to provide their
phone number, and our staff is trained to ask if the
customer would like to opt in to SMS-based billing notifications, appointment
reminders, dispatch notifications, and job completion surveys.
Customers will be informed at the time of opt-in that:
- Message and data rates may apply.
- Message frequency may vary.
- They can text HELP for support or more information and STOP to unsubscribe at any time, with no further messages being sent.
- Your information and phone numbers will not be shared with third parties for marketing or promotional purposes.
By submitting our contact form or checking an opt-in box on our website, customers
consent to receive text messages from Doc Savage Heating & Air Conditioning, Inc., at the number provided,
including messages sent by auto dialer. Consent is not a condition of purchase.
Msg & data rates may apply. Message frequency varies. Unsubscribe at any time
by replying STOP or clicking the unsubscribe link
(where available), and no further messages will be sent. Reply HELP for help.
9. Protection of Opt-In Messaging and Mobile Information
We value your privacy and are committed to protecting your information. Consistent
with the information provided in the “How We Use Your Information” section of
this Privacy Policy, we do not share, sell, rent, or otherwise disclose your
opt-in messaging or mobile information to third parties for their marketing
purposes. Your consent to receive communications from us is strictly limited
to Doc Savage Heating & Air Conditioning, Inc., and we will only use this information as described in the “How We Use Your
Information” section. Additionally, as outlined in the “Terms and Conditions”
section, you can withdraw your consent to receive communications at any time by
following the opt-out instructions provided in our messages.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on
this page with an updated “Effective Date.” Your continued use of our services
constitutes acceptance of the updated policy.
11. How Can You Access Your Information?
You have the right to access, update, or delete your personal information. If you
would like to review the data we have collected, you may do so by:
- Requesting a copy of your data by contacting us at Doc Savage Heating & Air Conditioning, Inc.,
- Updating your information through your account settings (if applicable).
- Requesting deletion of your personal information, subject to any legal retention obligations.
We will respond to requests within the time frame required by applicable laws.
Please note that identity verification may be required to process these
requests.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
By using our website and services, you
acknowledge that you have read and understood this Privacy Policy.
This statement was created on 16 June 2021. Last updated on 6 February 2026.
